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How 1300bet Handles Your Personal Information

When you open an account and fund it through bKash, Nagad or Rocket, you share information with us — and this page explains exactly what we collect, why we collect it, and how you can access or correct it.

Account data protectedbKash, Nagad, Rocket payment data handled securelyYour rights explained clearlyContact us to request changesApplies to all Bangladesh-eligible accounts

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REACH OUR PRIVACY TEAM

Contact Us About Your Privacy Rights

If you want to know what data we hold on your account, ask us to correct something, or raise a concern about how your information is being used, our support team can handle it. Privacy requests linked to payment details — such as a bKash or Nagad wallet number tied to your account — are handled through the same channel with additional identity verification before any change is made.

Live Chat Start a live chat session from your account dashboard. Privacy and data queries are handled directly — no call centre queue, no wait.

Email Support Send your privacy request by email with your account username and a clear description of your query. We aim to respond within a reasonable timeframe.

Account Help Centre Log in and visit the Help section to submit a formal data access or correction request. You can also track the status of an open request from there.

What This Privacy Policy Covers and Why

1300bet Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

We collect the information you provide when registering — your name, contact details and account credentials. When you make a deposit or withdrawal through bKash, Nagad or Rocket, our system records transaction references to verify your wallet and confirm your account identity. We do not store

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your full mobile wallet PIN or passwords. We also collect device and session data automatically — the type of phone you use, your browser, and the pages you visit — so we can keep the account experience consistent across sessions. This data helps us detect unusual
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login patterns and protect your account from unauthorised access. We share data only where required to process your payments, comply with applicable legal obligations, or respond to a verified account dispute. We do not sell your personal data to third parties for marketing purposes. If you
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access our platform from Bangladesh, your use of it is subject to local law and the eligibility conditions set out in our terms. Where local law limits or prohibits access, those rules take precedence over anything in this policy.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA HANDLING STANDARDS

How We Protect and Manage Your Account Data

Your account security is maintained through a combination of encrypted connections, session tokens and OTP verification when you log in from a new device. Payment data tied to bKash, Nagad or Rocket is stored only in reference form — enough to confirm a transaction, not to initiate one on your behalf. We review our data practices periodically and update this policy when our procedures change.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to understand how you move through the account. You can adjust cookie preferences in your browser settings at any time.

Data Retention

We keep your account data for as long as your account remains active and for a period after closure as required by applicable legal obligations. After that window, personal data is deleted or anonymised.

Account Security

OTP verification is applied when logging in from an unfamiliar device or after a password reset. This step protects your account even if your credentials are compromised elsewhere.

Your Right to Access

You can request a summary of the personal data we hold on your account at any time. Submit the request through live chat or email with your account details for identity verification.

Common Questions About Your Data and Rights

Below are the questions we hear most often about how this policy works in practice — covering data access, payment records, cookies and how to get in touch if something needs to change.

We collect your name, contact details and login credentials at registration. When you deposit via bKash, Nagad or Rocket, we record transaction references to verify your wallet identity.

Yes. Submit a deletion request through live chat or email. We will action it subject to any legal retention requirements that apply to financial transaction records on your account.

We share data only where necessary to process bKash, Nagad or Rocket payments, meet legal obligations, or resolve verified account disputes. We do not sell your data for marketing.

Contact support via live chat or the Help Centre with your account username. Identity verification is required before any personal detail — including a linked wallet number — is changed.

We use session cookies to maintain your login and analytics cookies to improve the account flow. You can adjust or block cookies in your browser; some features may not work without them.

We retain your data for a period after account closure as required by applicable legal obligations. Once that period ends, personal data is deleted or anonymised from our systems.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal Account1300bet Login App1300bet App

How 1300bet Handles Your Personal Information

Contact Us About Your Privacy Rights

How We Protect and Manage Your Account Data

Cookies and Tracking

Data Retention

Account Security

Your Right to Access

Common Questions About Your Data and Rights

01 What personal data does 1300bet collect when I open an account?

02 Can I ask 1300bet to delete my personal data?

03 Does 1300bet share my data with third parties?

04 How do I correct wrong information on my account?

05 What cookies does 1300bet use and can I turn them off?

06 How long does 1300bet keep my account data after I close my account?

Privacy Policy

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